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Frequently Asked Questions
Payment
What are the payment options?
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Prices are in US Dollar. At check out, you can easily pay by your credit card or PayPal.

Shipping
What does the shipping cost?
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How long does it take to receive my order?
There is absolutely no cost involved to you in shipping. We use DHL, UPS, or FedEx depending on your location. The handling time is 1-2 business days and your tracking number is emailed to you once your order leaves our warehouse.
If there are no custom delays, your order would be delivered to your within 2-5 business days.
Return Policy
Can I return the carpet if does not work for my space?
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For any reason if you would like to return an item, please do within 14 days after sending with a notice in advance. A full refund of your purchase will be directed to your account once the shipment is received. There will be no restocking fee assessed, however you will be responsible for return shipment.
Wholesale & Franchise Inquiries
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Please feel free to reach out to us by email and we can discuss the best available option for you.
Carpet Care
How am I suppose to take care of my carpet?
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Vinegar and cold water solution:
Vinegar is an old remedy to naturally clean and freshen oriental carpets, the colors will become more vibrant and it will provide a natural clean.
Mix three parts water and one part white vinegar. You don’t want to overpower the smell of vinegar.
Add the solution in a spray bottle and lightly spray the rug evenly, and allow to dry.
Never use soap or other harsh chemicals on the carpet, most oriental carpets are made with vegetable dyes (natural dyes) which can easily run or discolour. Harsh chemicals will encourage discolouration. Also there is no way to remove soap 100% without rinsing it with hose which this will cause the colors to run and become sticky.
You need to clean your carpet once month; regardless of how clean you think it may be. carpets and rugs pick up dirt every day from require use, also you need to flip the carpet regally so that no area side sustains more damage from the sun or everyday use the another.

Respond immediately to stains:
You can save yourself a lot of future trouble and headaches by cleaning stains immediately after they occur. By doing so you can avoid having your carpet permanently damaged.

Vacuum both sides:
The first thing you need to do when routinely cleaning your carpet is to get all loose dirt, dust and girl off the it. Pick one corner off the ground and give it a small kick or knock it with your fist. If you see a cloud of dust explode off the surface, your carpet is in desperate need of clean. Thoroughly vacuum the top then flip it over and vacuum the bottom.

Fringes of the carpet:
Use the same solution you made, spray it over and use a light brush and work it through the fringes as if you are bursting hair.

Drying the carpet:
Never leave the carpet sit wet on your hard floors, the longer it sits wet, the better chance it has to mildew.
Place a floor fan on the carpet for dry it faster
After it start to be damped, you can hang it in an airy area to dry further.
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